Uber Scalable Accounts Strategy Manager 

United States, West Virginia 

217912308

This role focuses on working efficiently and effectively with a high-volume portfolio of SMB partners by deepening the relationship to increase retention as well as grow revenue and expand service by upselling marketing products.

• Manage a portfolio of Uber Eats scalable & semi-scalable SMB restaurant partners in two of our core TUs (Central and SE)
• Analyze data and identify business needs to turn into projects
• Define and implement the strategy to grow and improve experience from our partners
• Build processes and standardize best-practices within merchant success and your territory
• Proactively maintain scalable communication channels
• Upsell merchants on marketing products (ads, offers, etc) and unlock investment & operations opportunities from key partners
• Partner with our operations and support on managing the relationship, issue, and questions of merchants
• Track KPI and OKR to understand their success, issues, or opportunities (for all the portfolio from your team)
• Conduct regular business reviews (quarterly, monthly) to review sales, marketing, etc
• Excellent interpersonal skills in Spanish and English

• Data proficiency: being able to take basic commercial data and making it digestible to our merchant partners and your team
• 4+ years ideally working with high-volume accounts portfolio management, operations and analytics with a proven track record in quantitative fields: sales operations, consulting, strategy
• Stakeholder management with a wide range of levels & areas
• Experience upselling promotional products and ads
• Outstanding work ethic and attention to detail
• Excellent communication skills that enable you to optimally listen, interpret, transmit and present initiatives
• English proficiency

• SQL experience
• Team management

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .