CheckPoint Sales Engineer - Taiwan 

Taiwan, Taipei 

217358548

You will be responsible for

• Manage the Solution Design and ensure smooth Project Deployment for Major Accounts
• Engage with key stakeholders in Customers, Partners and escalate to internal resources whenever necessary for support
• Troubleshooting, diagnosing and resolving hardware, software, and potential problems related to Check Point.
• Research, resolve and respond to questions received via telephone calls and email in a timely manner, to uplift overall services standards.
• Reproduces customer-reported issues and works with internal teams to provide a resolution.
• Conduct site visits to resolve all breakdowns and to ensure customer satisfaction.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Significant focus on professionalism and quality of service.
• To recognize the importance of customer focus and/or of serving the needs of the end-user.
• Be a focal point for escalation from customer and escalate un-resolving issue to relevant product team.

What you bring to the table

• No less than 5 years of experience in Networking
• Holding a degree in Computer Science, Engineering or relevant discipline
• Excellent communication skills – both written and verbal
• An ability to learn new technologies quickly
• Strong project management and documentation skills
• Tech Support/ SOC experience
• Cloud & SaaS experience
• Knowledge at Checkpoint products
• CCNA/CCNP/CCSA or any other Network Certification will be an added advantage.

What you'll get in return

• Exposure to exciting and award winning technologies in the Cyber Security industry
• Meet and hear from the people behind our cutting edge technologies during our New Hire Training
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build long-lasting relationship with a team of brilliant people