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Philips Resource Planner 
Spain, Community of Madrid, Madrid 
208823626

16.08.2024


As a resource planner, you will create short-, medium- to long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.


Your role:

  • Making short and medium-long-term decisions to deliver service balancing conflicting demands and business obligations, and customer demands.

  • Creating a resourcing plan and service order fulfillment schedule to deliver on commitment and have an optimized resource allocation across service engineers and service parts.

  • Receiving, monitoring, developing, and dispatching service orders for service engineers and resources.

  • Acting as a single person of contact for exception and escalation of service orders for customers, and service engineers in a professional matter (analysis, registration, communication, and timely escalation)

  • Forecasting, planning, analyzing, and monitoring service execution for the workforce and preventive maintenance.

ght fit if you have:

  • Administrative experience

  • Servicemax knowledge will be appreciated.

  • Ability to complete tasks independently with minimal guidance and a high problem-solving attitude.

  • High-level professional interpersonal communications skills

  • Strong collaboration skills in a multinational environment

  • Good English knowledge

*We kindly request you to please apply with yourCV inEnglish
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As a resource planner, you will create short-, medium- to long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.