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Philips Resource Planner Spain, Community of Madrid, Madrid 208823626
As a resource planner, you will create short-, medium- to long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.
Your role:
Making short and medium-long-term decisions to deliver service balancing conflicting demands and business obligations, and customer demands.
Creating a resourcing plan and service order fulfillment schedule to deliver on commitment and have an optimized resource allocation across service engineers and service parts.
Receiving, monitoring, developing, and dispatching service orders for service engineers and resources.
Acting as a single person of contact for exception and escalation of service orders for customers, and service engineers in a professional matter (analysis, registration, communication, and timely escalation)
Forecasting, planning, analyzing, and monitoring service execution for the workforce and preventive maintenance.
ght fit if you have:
Administrative experience
Servicemax knowledge will be appreciated.
Ability to complete tasks independently with minimal guidance and a high problem-solving attitude.
High-level professional interpersonal communications skills
Strong collaboration skills in a multinational environment
Good English knowledge
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As a resource planner, you will create short-, medium- to long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service.
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