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IBM Business Analyst / MLR Process SME 
United States, New York, Buffalo 
207335224

27.03.2025

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Design and enable client’s end to end content supply chain transformation including content creation, review and approval, digital asset management (DAM), claims management, and modular content
• Implement client’s E2E content supply chain operating model
• Lead requirements elicitation for client’s Vault Promomats implementation
• Collaborate with other Senior Consultants supporting key deliverables and timelines
• Hone digital asset management (DAM) processes and bring modular content development to the Life Sciences industry
• Develop content analytics dashboards and identify insights for the end to end content lifecycle
• Ensure quality of data best practices in Veeva PromoMats and adherence to client’s standards
• Create and coordinate a key user community with client stakeholders as required
• Manage the day-to-day operational support and service for all users at local and global levels as required by client
• Lead the Veeva PromoMats business administration: User access management, enhancement requests, etc. as required by client
• Extend/enhance usage of PromoMats capabilities with client to enhance business performance and compliance consistently across enterprise
• Ensure business system continuity for client as required

Required education
Bachelor's Degree
Preferred education
Required technical and professional expertise

• Direct experience with Vault Promomats implementation
• 5+ years in end to end content supply chain transformation including content creation, review and approval, digital asset management (DAM), claims management, and modular content
• Consulting experience with proven ability to lead requirements elicitation for large, complex customers
• Track record of success leading internal teams and partners to deliver measurable business results
• Knowledge of FDA and global regulatory requirements for marketing and promotional materials
• Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Travel up to 50% of the time

Preferred technical and professional experience

• Direct experience in the Commercial space with a priority on Veeva CRM, CLM, Approved Email, Engage Meeting, Align, Events Management
• Veeva Certifications e.g., Vault Platform, Veeva Multichannel, Veeva CRM
• Experience with Agile project management methodologies

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.