Microsoft Support Engineer- Office & Sharepoint 

Taiwan, New Taipei, New Taipei 

207213474

Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Sound experience in Windows Server platforms and business applications.
• Experience in Windows Active Directory Services and IIS.
• Adequate knowledge in SQL and Exchange server.
• Knowledge of PowerShell and .Net would be an added advantage.
• Good understanding of Operating System and Networking Technologies.
• Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory , LDAP and SQL Server

Experience in one or more of these areas desirable
• MCSE, MCSD certifications
• Customer handling experience on technical issues
• Ability to work through ambiguity and independently

Language Qualification
Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements