SAP Senior Software Quality Specialist 

Bulgaria, Burgas 

20456366

Senior Software Quality Specialist

The key responsibilities include support to project management in:

• Gathering requirements, pain-points & issues from different stakeholders like developers, Customers and Product Support Engineers.
• Issue and requirement analysis.
• Organizing design thinking workshops to generate ideas and Solution Proposals
• Creating and grooming Improvement backlogs.
• Driving collaborations between all stakeholders to ensure execution of improvements.
• Analysis and simplification of complex processes.
• Organizing and driving rollout and adoption of improvements
• Definition and rollout of strategic KPIs for the organization
• Driving collaboration between Customer Support and Engineering teams to achieve excellence in providing customer support.
• Managing dashboards and reporting on Strategic KPIs for Senior Leadership.
• Contributing to executive steering meetings.

Additional Tasks:

• Providing improvement ideas in Gen AI.

Skills required:

• Bachelor's degree, preferably in Computer science or Engineering.
• 10+ years in the Software development Industry with at-least 4 years in leading projects .
• Experience in supporting management and leadership teams in their project management and administrative tasks and are comfortable to work on all hierarchy levels of the organization
• Experience in working with a development team as Developer or Scrum master or Quality Engineer.
• Proficiency in Project management (a certification in PMP, Prince 2 or similar credentials would be preferred)
• Proficiency in Root Cause Analysis skills prescribed by industry standard approaches like Six Sigma and ITIL.
• Proficient in using reporting tools such as MS Excel, SAP SAC, Power BI.
• Strong written and spoken communication skills along with networking competency.
• Ability to work independently, proactively, and as a team player, being a “roll up your sleeves” contributor.

Additional skills:

• Certification in Quality Assurance such as ISTQB, Six Sigma, ITIL
• Experience in Gen AI

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