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SAP Senior Software Quality Specialist 
Bulgaria, Burgas 
20456366

28.11.2024


Senior Software Quality Specialist

The key responsibilities include support to project management in:

  • Gathering requirements, pain-points & issues from different stakeholders like developers, Customers and Product Support Engineers.
  • Issue and requirement analysis.
  • Organizing design thinking workshops to generate ideas and Solution Proposals
  • Creating and grooming Improvement backlogs.
  • Driving collaborations between all stakeholders to ensure execution of improvements.
  • Analysis and simplification of complex processes.
  • Organizing and driving rollout and adoption of improvements
  • Definition and rollout of strategic KPIs for the organization
  • Driving collaboration between Customer Support and Engineering teams to achieve excellence in providing customer support.
  • Managing dashboards and reporting on Strategic KPIs for Senior Leadership.
  • Contributing to executive steering meetings.

Additional Tasks:

  • Providing improvement ideas in Gen AI.

Skills required:

  • Bachelor's degree, preferably in Computer science or Engineering.
  • 10+ years in the Software development Industry with at-least 4 years in leading projects .
  • Experience in supporting management and leadership teams in their project management and administrative tasks and are comfortable to work on all hierarchy levels of the organization
  • Experience in working with a development team as Developer or Scrum master or Quality Engineer.
  • Proficiency in Project management (a certification in PMP, Prince 2 or similar credentials would be preferred)
  • Proficiency in Root Cause Analysis skills prescribed by industry standard approaches like Six Sigma and ITIL.
  • Proficient in using reporting tools such as MS Excel, SAP SAC, Power BI.
  • Strong written and spoken communication skills along with networking competency.
  • Ability to work independently, proactively, and as a team player, being a “roll up your sleeves” contributor.

Additional skills:

  • Certification in Quality Assurance such as ISTQB, Six Sigma, ITIL
  • Experience in Gen AI