Have a “can do” attitude and enjoy leading a high performing cross-functional team.
Work with a high degree of integrity and accountability.
Results oriented, leveraging metrics to make strategic decisions.
Innate attention to detail, project planning expertise and execution.
Aptitude to deep dive into techno-functional aspects of projects with BSAs and Developers to enable successful outcomes.
Thrive in uncertainty and able to navigate ambiguity to achieve program objectives
RESPONSIBILITIES
Partner with Business Applications, Product, Finance,Sales, Marketing & Support
Translate Project objectives into detailed project plans,pro-activelylead and successfully execute through strong collaboration and agile leadership
Pro-actively tracks scheduled progress through appropriate metrics and revises as appropriate to meet the changing needs and requirements.
Manages day-to-day operational aspects of the project/program requirements, scope, risks and change management issues.
Prepare, present and review change requests, status reports, implementation plans, and recommend resources to execute.
Work with our legal, security and compliance teams to remediate issues and ensure we comply with all SOX controls and Snowflake certifications
Develop strong partnerships with business and functional leaders to drive focus on strategic program business objectives and optimize program throughput
Create a collaborative environment that fosters creativity, innovation, and learning; promote continuous improvement
Effective Communications across Business and IT domains for both Senior Management and Delivery teams to deliver projects on-time.
Outcome oriented, leveraging metrics to make necessary tactical and strategic decisions.
Work on process/efficiency improvement initiatives in the PMO
Train and develop Associate Project Managers to expand their skills as they grow into Program Managers
QUALIFICATIONS AND EXPERIENCE
BA/BS in a business-related field and/or equivalent years of experience working with software industry/cloud product experience.
10+ years of program management experience with a proven track record of delivering business value.
4+ years of experience managing projects for commercial software products or Cloud services (SaaS experience).
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Experience with Servicenow Demand module for Project and Program Management
Experience in CLM & Salesforce - SalesCloud platforms required