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MongoDB Global Deal Strategy Systems Manager United States, Texas, Austin 199878800
24.06.2024
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Responsibilities:
- Be the main point of contact between Deal Strategy team and /CRM Technologies team on all SFDC/CPQ related support requests/improvements
- Identify Deal Strategy team pain points and implement solutions to scale the operations of the Deal Strategy Team (i.e., handle design, rollout, and training for new tools, systems, and processes)
- Partner with BSA/PM (CRM Tech) on product vision, areas requiring automations and help coming up with roadmap for next 2 quarters
- Gather requirements, test and support deployment of new business systems and capabilities
- Supporting Deal Strategy team on CPQ automation/SFDC process updates and initiatives
- Handling SFDC/CPQ related support issues via case submission to CRM Technologies team
- Testing of updates in sandbox prior to deployment
- Making basic CPQ adjustments like approval rule routing updates once approved to proceed by CRM team
- Preparing reference material for users by drafting operation instructions
- Manage implementation of new tools and integrations for the Deal Strategy team
- Proactively evolve and improve workflows, processes, and automation to increase the effectiveness of Deal Strategy and Sales teams
- Provide systems support and training for Deal Strategy team and other internal users
- Optimization and maintenance of Deal Strategy team’s business continuity plan
- Case Management Tool optimization
- Process review and automation
- Custom reporting
- Dashboards
- 4-6 years of relevant experience with Salesforce and CPQ platforms
- Understanding of systems and processes supporting Sales and Sales support organizations
- The ability to learn new technologies, find creative solutions, and connect with both technical and non-technical audiences
- Demonstrated ability to work autonomously, run and lead small to medium projects or parts of larger programs requiring program management involvement
- Excellent organizational skills to juggle tasks without losing sight of the priorities
- Ability to adapt quickly to new business inputs and priorities
- Strong ability to work collaboratively and communicate effectively with remote and on-site team members
- Well organized and a self-motivated team player
- Must thrive on the excitement and challenge of being on a lean and fast-paced team
$143,000 USD
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