Be the main point of contact between Deal Strategy team and /CRM Technologies team on all SFDC/CPQ related support requests/improvements
Identify Deal Strategy team pain points and implement solutions to scale the operations of the Deal Strategy Team (i.e., handle design, rollout, and training for new tools, systems, and processes)
Partner with BSA/PM (CRM Tech) on product vision, areas requiring automations and help coming up with roadmap for next 2 quarters
Gather requirements, test and support deployment of new business systems and capabilities
Supporting Deal Strategy team on CPQ automation/SFDC process updates and initiatives
Handling SFDC/CPQ related support issues via case submission to CRM Technologies team
Testing of updates in sandbox prior to deployment
Making basic CPQ adjustments like approval rule routing updates once approved to proceed by CRM team
Preparing reference material for users by drafting operation instructions
Manage implementation of new tools and integrations for the Deal Strategy team
Proactively evolve and improve workflows, processes, and automation to increase the effectiveness of Deal Strategy and Sales teams
Provide systems support and training for Deal Strategy team and other internal users
Optimization and maintenance of Deal Strategy team’s business continuity plan
Case Management Tool optimization
Process review and automation
Custom reporting
Dashboards
Requirements:
4-6 years of relevant experience with Salesforce and CPQ platforms
Understanding of systems and processes supporting Sales and Sales support organizations
The ability to learn new technologies, find creative solutions, and connect with both technical and non-technical audiences
Demonstrated ability to work autonomously, run and lead small to medium projects or parts of larger programs requiring program management involvement
Excellent organizational skills to juggle tasks without losing sight of the priorities
Ability to adapt quickly to new business inputs and priorities
Strong ability to work collaboratively and communicate effectively with remote and on-site team members
Well organized and a self-motivated team player
Must thrive on the excitement and challenge of being on a lean and fast-paced team