Honeywell Lead Customer Experience Specialist German Hybrid 

Romania 

197279780

Key Responsibilities

• Successful and timely booking and lifecycle handling of all product orders
• Support local office support with all required administration activities
• Work within guidelines of Global policies and processes
• Customer order processing in ERP system
• Ensure good document control
• Generate Standard Sales Orders; Warranty Orders; RMA orders
• Requisitioning parts, materials, services
• Creation/extension materials and Maintain Price List
• Follow credit approval process (including dispute resolution)
• Customer master data set up & management
• Execute Approved Special Pricing correction
• Order Acknowledgement Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
• Enables communication flow between customer and our ISC units
• Logistics Activities- coordinating with Factories for arranging deliveries
• Coordinating with warehouse for arranging deliveries
• Follow up activities for customer invoicing to ensure better cash flow
• Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
• Outbound & Return Logistics Issues
• Coordination for Cost Invoice from factory
• Customer Invoicing
• Customer Credit Notes
• Reports Tracking maintenance: weekly, daily, monthly reports
• Supports manager with ad-hoc tasks

Key skills and qualifications

• University Degree
• Preferred experience in a Customer Services environment
• Experience working in a multi discipline team
• Eager to learn and work in a changing and fast- growing environment
• Customer and action oriented
• Self-motivated with good communication skills
• Strong team player with positive outlook
• Ability to interact with a wide variety of customers in various countries
• Oral & written communication at all levels English - advanced/fluent
• Oral & written communication at all levels German - advanced/fluent
• Knowledge of ERP – SAP
• Good standard of ability with Microsoft Office applications

Our offer:

• JOB ID: req457594
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt