Honeywell Customer Support Specialist / Site Support 

Mexico 

197165507

Join Honeywell's One IT team that offers IT support to Honeywell end users across the globe. You will deliver the most effective, secure and responsive service to our customers and enable them to make informed decisions in a connected way. You will provide contemporary services and make it easy for users to engage with IT. You will support a growing user base, while managing multiple projects simultaneously. You will guide junior staff and be the point of escalation for complex technical issues. You will perform root cause analysis and ensure closure of issues to ensure the highest levels of customer satisfaction

Key Responsibilities

-End to end IT support
-Develop self-help documents
-IT asset set up and decommissioning
-Documentation and reporting
-End user training
-Test and develop resolutions
-Participate in audits
-Troubleshooting and root cause analysis
-Monitor and track issue resolution
-Maintain equipment stock

• JOB ID: HRD238486
• Category: Information Technology
• Location: Vialidad Tabalaopa No. 8507,Fraccionamiento Ejido Avalos,Chihuahua,CHIHUAHUA,31074,Mexico
• Nonexempt