Capital One Support Specialist 

Mexico, Mexico City 

865223943

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Support Specialist

Responsibilities:

• Help users complete provisioning and on boarding technology set-up
• Provide support for a fast growing group of team members in multiple divisions
• Top notch customer focused support
• Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
• Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
• Excellent written and verbal communication skills
• Engaged in cross-train efforts among peers where applicable
• Contribute to site level operational readiness, process improvements
• Effectively manages up as needed
• Self-aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back-up when delegated to
• Cross platform collaboration with immediate peers
• Define, implement, and leverage process (change, incident, problem) management functions

Basic Qualifications:

• Intermediate-Advanced English fluency
• High School Diploma or equivalent IT certifications/specialty
• At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
• At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

Preferred Qualifications

• Bachelor’s Degree
• 2 year of experience in managing local IT team for a company
• 3+ years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
• 3+ years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with Google suite applications
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• 1+ year of experience with IT ticketing platforms (ex. ServiceNow)
• 1+ years of experience in MDM solution (Airwatch)

• ITIL certification or A+ certification

• Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
• Windows 10 Certificate or 2+ years of equivalent Windows OS support experience