Honeywell Customer Support Analyst 

Mexico 

502989412

You will report directly to our Sr IT Supervisor andyou’ll work out of our San Luis Potosi, MX location on a on-site work schedule. In this role, you will impact theorganization by:
- Providing timely and effective technicalfacilitate to end-users, resolving hardware and software issues.
- Troubleshooting network engage problemsand assisting with network configurations.
- Assisting with the installation,configuration, and maintenance of software applications. - Documenting and maintaining accuraterecords of facilitate tickets and resolutions.

• Provide technical facilitate and assistance to end-users, resolving hardware and software issues.
• Troubleshoot network engage problems and assist with network configurations.
• Assist with the installation, configuration, and maintenance of software applications.
• Work with cross-functional teams to identify and implement IT solutions.
• Document and maintain accurate records of facilitate tickets and resolutions.

• Bachelor’s degree in computer science,Information Technology, or a related field
• Minimum of 3 years of experience in ITfacilitate or a related field
• Strong troubleshooting andproblem-solving skills
• Excellent communication and customerservice skills

• IT certifications such as CompTIA A+,Microsoft Certified Professional (MCP), or Cisco Certified Network Associate(CCNA)
• Experience with ITIL best practices
• Knowledge of network protocols andconfigurations

• JOB ID: HRD241730
• Category: Information Technology
• Location: Calle Circuito Mexico # 125, Parque Industrial,Tres Naciones,San Luis Potosi,SAN LUIS POTOSI,78395,Mexico
• Nonexempt