Monday Knowledge Base Writer 

Italy, Abruzzo, Chieti 

19170517

As a Knowledge Base Writer, you will:

• Produce content for the knowledge base including articles for new features and best practices
• Edit existing content to make sure it is up-to-date and accurate
• Collaborate closely with internal stakeholders - Product, Marketing and Customer facing departments
• Identify gaps in our documentation and define what content to build next
• Analyze the content performance based on user's satisfaction and ticket reduction

• 2-5 years professional experience in content writing.
• Native English speaker – Must
• Passion for writing content to help users succeed through self-service content.
• Amazing interpersonal communication
• Self deductive and active initiator