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Monday Knowledge Base Writer 
Italy, Abruzzo, Chieti 
19170517

15.08.2024
About The Role

As a Knowledge Base Writer, you will:

  • Produce content for the knowledge base including articles for new features and best practices
  • Edit existing content to make sure it is up-to-date and accurate
  • Collaborate closely with internal stakeholders - Product, Marketing and Customer facing departments
  • Identify gaps in our documentation and define what content to build next
  • Analyze the content performance based on user's satisfaction and ticket reduction
Your Experience & Skills
  • 2-5 years professional experience in content writing.
  • Native English speaker – Must
  • Passion for writing content to help users succeed through self-service content.
  • Amazing interpersonal communication
  • Self deductive and active initiator

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