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Bank Of America Sr Service Specialist - CashPro & Technical Cente United States, Texas, Dallas 187592475
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position is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.
LOB Job Description:
First point of contact for inquiries received from high revenue clients via email or phone channel.
Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.
Requests consist of treasury, cash management, card and/or depository products.
May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Job Responsibilities:
Receive and respond to requests received by email or phone
Provides resolution for requests received via phone or emailInteracts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight
Conduct limited research and respond to client and be able answer questions and inquiries
Utilize the various bank systems to support clients requests
Required Qualifications:
1+ years of transactional customer service work experience in the industry.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching.
Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable with fast pace environment with ongoing change and learning newtechnology/processes.
At least an intermediate ability in computer skills.
Ability to navigate multiple computer systems while interacting with the phone client.
Desired Qualifications:
1-2 years of experience in the Banking/Financial industry.
1-3 years of experience working in a call center.
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