Bank Of America CashPro & Technical Senior Service Advisor 

United Kingdom, England, London 

733901136

Role Description:

Our Global Technology & Operations division seeks a professional CashPro & Technical Senior Service Advisor to join their team in Bromley. As CashPro & Technical Service Advisor you will support the on-boarding of client treasury products, and interact with corporate clients providing telephone, email, and live chat support throughout the EMEA region as well as under a Follow the Sun approach within a global Technical Services environment.

Responsibilities:

• You will provide ongoing daily support to the Bank’s corporate clients together with accurate resolution and guidance on all product related issues and questions
• You will ensure the success of the client support issues assigned to the CashPro & Technical Service Advisor
• You will interact with and work alongside the sales, product, implementation, client services and operations departments to provide the client with an ever-increasing level of service.
• You will broaden skills and cross train to support the Bank’s online platform and provide client support on any of the Bank's electronic cash management products.
• You will manage multiple tasks simultaneously with varying time constraints

What we are looking for:

• You will have knowledge of the internet technologies and significant experience in an application support type of role are required.
• You will possess excellent oral and written communication skills.
• You will have the ability to troubleshoot browser related issues.
• You will possess a problem-solving nature and analytical mind to perform end to end investigations.

Skills that will help (optional):

• Knowledge/experience of CSV and/or XML file formatting will be a plus.
• Knowledge/experience with payment formatting support will be an advantage.
• Fluent in English with other language skills is a bonus.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.