Capital One Work Home - Principal Operations Production Coordinator 

United States, Oregon 

186371091

Participates in day-to-day processing functions of vendor operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and more.

General Responsibilities:

• Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics.

• Make updates as directed by management to RDN and other applicable information systems.

• Work both independently and collaboratively through projects and day to day functions.

• Understand how vendor operations work and support the business with reporting.

• Understand the business goals and implement processes that support these goals.

• Interact with vendors to resolve sensitive business inquiries, escalated accounts, and systems-related issues.

• Respond promptly and professionally to external customers (vendor) regarding resolution of issues

• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes.

• Review and interpret laws and regulations for the purpose of managing the service provider

• Assist in the Vendor on-boarding/off-boarding process

• Assist with data gathering for monthly & annual business reviews

• Support and coordinate third party-related internal audits

• Monitor vendor adherence to contractual obligations

The ideal candidate will possess:

• Well-developed organizational skills

• Very strong written and verbal communication skills

• Aptitude for analytical tasks and problem resolution

• Proficient in conducting meetings with vendors

• Detail-oriented and meticulous work ethic

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year experience working with Recovery Database Network

• At least 1 year of Relationship Management experience

• At least 1 year of Customer Service or Call Center experience

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications:

• At least 1 year of Risk Management experience

• At least 1 year of experience working with Third Party vendors

• At least 1 year of Process Management or Project Management experience

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work From Home:

$56,800 - $64,800 for Principal Ops Prod Coor

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.