Ebay Onboarding Manager - FTC 

Italy, Lombardy, Milan 

185545221

What You Will Accomplish

• Lead new sellers through the full onboarding process, including setup, training, and launch readiness.

• Serve as the primary point of contact and account owner for the first 6 months and beyond, ensuring continued growth, engagement, and happiness.

• Accompany sellers through key moments in their lifecycle, supporting performance, troubleshooting issues, and finding opportunities.

• Be a subject matter authority (SME) on platform tools, workflows, integrations, and problem resolution.

• Collaborate with internal teams (product, support, operations) to advocate for seller needs and improve their overall experience.

• Track key performance indicators and implement scalable, data-driven improvements to streamline onboarding and post-onboarding support.

• Develop onboarding and account success resources, guides, and processes to ensure consistency and impact.

• Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.

What You Will Bring

• 2-4+ years in onboarding, account management, customer success, or seller enablement roles.

• Comfortable with tools, integrations, and tech workflows - able to guide sellers and resolve setup or operational issues.

• Shown experience supporting and scaling seller or customer programs from onboarding through account growth.

• Data-driven approach with strong analytical skills and a focus on process optimization.

• Background in e-commerce, marketplaces, or project-based environments.

• Excellent communication and relationship-building skills.

• Proficient in both Italian and English language (written and oral).