JPMorgan Client Services_Operations Analyst 

India, Maharashtra, Mumbai 

18203973

Job Responsibilities:

• Detail orientation and problem solving: Resolving issues by identifying underlying or hidden problems and patterns; Developing innovative solutions to problems
• Maintaining Client Service high standards: Working to consistently meet client requests; providing and ensuring client satisfaction
• Collaborating: Using business knowledge; technical skill and partnership across Wealth Management to solve client problems and enhance business results
• Communicating: Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via email with clients and internal partners
• Organizing: Prioritizing and executing initiatives, tasks and details in an efficient manner
• Making Decisions: Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action
• Multi-tasking: Efficiently managing multiple projects at the same time and managing priorities effectively
• Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders
• Risk & Controls: Adhere to and maintain the firm’s controls policies and procedures as well as protecting client assets against potential fraud activities
• Market Partnership: Effectively collaborate with respective client facing teams and internal business groups to deliver and execute client transactions

Required Qualifications, Skills and Capabilities:

• College degree or equivalent relationship or client service experience
• Experience with a wide array of financial products. Core Cash Operations experience is a must.
• Excellent communication skills both oral and written
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
• Expert knowledge with Microsoft Outlook email, scheduling and task manager