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Intuit Principal Business Operations Manager GSP 
United States, California, San Diego 
180917487

Today
Job Overview

You’ll be at the center of driving clarity, prioritization, and execution across a diverse portfolio of initiatives that align with the broader enterprise goals. This is a high-visibility role, ideal for someone who brings a strong blend of operational excellence, strategic mindset, and people-first leadership.

Responsibilities

Operational Strategy & Planning

  • Lead annual and quarterly operational planning processes, aligning priorities with enterprise objectives and GSP’s strategic roadmap.
  • Develop and manage OKRs and success metrics to ensure focus and accountability across the team.

Program & Initiative Execution

  • Drive end-to-end delivery of high-impact, cross-functional initiatives from scoping to implementation.
  • Establish frameworks and scalable processes for effective program governance, progress tracking, and risk mitigation.

Project Prioritization & Portfolio Management

  • Partner with the Chief of Staff, PMO leader and GSP leaders to assess and prioritize project investments that deliver measurable business value.
  • Maintain visibility and alignment across key workstreams to ensure resources are focused on the most critical outcomes.
  • Operationalize reporting out of projects, RTB and Change the Business that impact Input Goals, Big Bets and True North objectives.

Planning and Performance

  • Lead the development and integration of strategic and operational plans across GSP, ensuring strong alignment with company-wide objectives.
  • Drive continuous performance evaluation through robust planning models, capacity assessments, and KPI frameworks that measure both operational delivery and business value.
  • Partner with Finance, PMO, and business unit leaders to translate plans into actionable roadmaps, resource allocations, and investment strategies.
  • Monitor and adapt plans based on business shifts, helping the organization remain agile and focused on the highest-impact outcomes.
  • Support quarterly and mid-year performance reviews with data-driven insights and narratives that inform leadership decisions and improve execution discipline.

Budget Planning, Forecasting, and Adjustments

  • Lead the comprehensive budget planning process, developing detailed forecasts, and managing ongoing budget adjustments in close collaboration with finance and departmental leads to ensure fiscal responsibility and strategic resource allocation.
  • Maintain rigorous oversight of financial performance, regularly analyzing variances against forecasts, and proactively implementing necessary adjustments to align spending with operational needs and overarching business objectives.

Operational Health Metrics & Reporting

  • Design, implement, and manage operational health metrics and performance dashboards that provide transparency into team effectiveness, project health, and business impact.
  • Build and deliver regular reporting cadences (monthly, quarterly, ad hoc) to leadership and cross-functional partners to drive accountability and inform decision-making.
  • Use data and insights to proactively identify risks, highlight wins, and recommend improvements to operating models and workflows.

Stakeholder Engagement & Influence

  • Build strong, trusted relationships across GSP, Finance, Tech, and other enterprise teams.
  • Communicate complex plans and progress clearly and persuasively with executives and stakeholders at all levels.
  • Develop and implement strategies and planning models that accelerate decision-making to drive performance, achieve sustained YoY growth, and ensure target delivery.

Culture & Connected Leadership

  • Foster a culture of collaboration, inclusion, and continuous improvement within your team and across partner functions.
  • Lead with empathy, curiosity, and influence—demonstrating a strong ability to connect strategy to people and execution.
Qualifications
  • 8+ years of experience in Strategic Program Management, or a similar function—preferably within a matrixed, fast-paced tech environment. Experience with Procurement operations, Purchasing, Accounts Payable, Supplier Data Management, Strategic Sourcing, Source to Contract, and 3rd party risk management.
  • Customer obsessed- gets inspired by the customer problem and partners with process owners to inspire changes, or education and outreach
  • Proven ability to drive operational excellence and lead complex, cross-functional programs from concept to completion.
  • Strong strategic thinking skills, with the ability to connect the dots between data, strategy, and action.
  • Excellent communication, stakeholder management, and executive influence skills.
  • Comfortable working with ambiguity and pivoting priorities as needed to align with enterprise needs.
  • Influences and drives decisions by crafting a clear point-of-view that includes options, proposed data-backed recommendations, and rationales.
  • Proactively identifies obstacles, helps develop recommendations for resolution, and quickly escalates to leaders.
  • Exhibits high levels of judgment, innovation and creativity; is a strategic thinker
  • Effective use of inquiry and advocacy to work through barriers
  • Ability to work independently as well as lead and collaborate in cross-functional teams
  • Strong organizational and time management skills