Applied Materials Manager III Customer Engineer - M3 DDP TSMC Global acct 

Taiwan, Tainan 

180774378

What We Offer

Hsinchu,TWN, Tainan,TWN

This is DDP Service Manager who will take long-term assignment forTSMC Global Accountin US Arizona, Japan, or Germany.

Role Responsibilities:

• Understand and follow Applied Vision, Mission, Value, and tsmc expectation, quick response, and technique oriented discussion.

• Coach and support local managers:

3. Always think about how to make possible a better future. What actions you can do to improve Japan/US/Europe CE skill and mindset instead of complain

4. Execute Clean desk daily, include all team members, to meet Applied KPI goal.

5. Team in and team out. Upskill the engineers.

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.

• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.

• Executes escalation procedure. Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.

• Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

• Cadence to support local DDP manager

2. Weekly/Biweekly manager should go the fab to check engineers work status

3. Weekly/Monthly manager 1:1 with CE lead weekly to coach and check his loading, and also check the team member morale.

5. Prepare and host the internal regular meeting to discuss the tool uptime and critical issue, then update/discuss/align with customer.

6. Margin improvement for CSA/TKM/I&W

Minimum Qualifications:

• 2~3 years above people management or leader experience

• At least 7 years of working experience in Semiconductors, equipment supplier (vendor site) experience with after service business acumen is preferred

• Is capable to build up long-term relationship with customer

• Language: Must have both English and Chinese communication skill

Preferred Qualifications:

• Customer interface experience: Experience in field service team in vendor

• After-sales service business acumen

Full time

Assignee / Regular