Master's Degree in Business or Computer Science, or related field AND several years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Bachelor's Degree in Business or Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
Several years of relevant work experience within customer industry.
Several years of people management experience.
Experience managing a consumption portfolio.
Project Management Institute (PMI) or equivalent Project Management certification.
PROSCI or equivalent Change Management certification.
Full proficiency in German and English (both written and verbal).
The salary for this role is starting from 102,900 euros per annum depending on experience.
Responsibilities
Responsibilities are:
Customer Relationship Management
Leads by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success Leadership – Customer Strategy and Growth
Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
Develops a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
Coaches a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership – Delivery and Program Management
Manages a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance
Stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.