Microsoft Customer Success Account Management CSAM Manager German & English speaking 

Austria, Vienna, Vienna 

179933376

Required Qualifications

• Master's Degree in Business or Computer Science, or related field AND several years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business or Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.

• Several years of relevant work experience within customer industry.

• Several years of people management experience.

• Experience managing a consumption portfolio.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • PROSCI or equivalent Change Management certification.

• Full proficiency in German and English (both written and verbal).

The salary for this role is starting from 102,900 euros per annum depending on experience.

Responsibilities are:

• Customer Relationship Management
  • Leads by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.

• Customer Success Leadership – Customer Strategy and Growth
  • Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Develops a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.​

• Customer Success Leadership – Consumption Leadership
  • Coaches a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.

• Customer Success Leadership – Delivery and Program Management
  • Manages a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

• Technical Relevance
  • Stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.