Couchbase Director Product Documentation 

United Kingdom 

177967936

Documentation is a crucial component of our product experience, and critical to driving the adoption by making it easy for developers and architects to learn and find information about our products. As the Director of Product Documentation, you will manage a growing team of technical writers to deliver world-class documentation for our entire product portfolio.

This is an exciting and challenging opportunity that requires collaborating with various stakeholders who have a variety of perspectives and opinions, establishing an effective leadership structure for a growing organization, managing many simultaneous priorities across a large and varied product line, and working to continually improve and innovate on the way we develop and deliver technical contents to developers and architects.

Knowledge:

• Possesses extensive domain knowledge in technical writing, documentation management, and the software industry.
• Good understanding of documentation strategies with experience leading numerous successful initiatives to maintain high-quality documentation for complex software products.
• Demonstrates a comprehensive grasp of the competitive landscape and industry standards, and leveraging this knowledge to ensure our documentation remains cutting-edge and provides a strategic advantage.

Responsibilities:

• Leads a growing team of technical writers to deliver best-in-class documentation for all our products
• Works closely with Product Management, Engineering, and Developer Advocacy teams to improve and innovate on the way we develop and deliver technical contents to developers and architects
• Drives transformation towards an innovative digital experience (e.g., in-product content, contextual help, optimized search, and proactive suggestions)
• Collaborates with all content delivery teams across Couchbase to create a shared set of content standards and guidelines.

Qualifications:

• Bachelor's degrees in technical writing, computer science, or a related field with at least 10+ years of experience in managing product documentation team
• Deep experience with technical writing practices for enterprise software products
• Proven track record on delivering best-in-class product documentation for enterprise infrastructure software technologies, preferably with a focus on databases or database management software development.
• Demonstrated ability to lead complex strategic and operational initiatives and deliver in a timely and predictive manner.
• Excellent communication skills, both written and verbal.
• Experience working with remote teams