Responsible for Benefits Administration and Leave of Absence Management within the HR Service Center operations. Key responsibilities will include but not be limited to:
Partner with Benefits CoE to monitor and manage escalations, via mailbox and OneConnect, and resolve issues directly with employees, or in conjunction with the HR Service Center.
Ensure HR Service Center services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements
Monitor the performance of HR Service Center operations delivered as per the service level agreements with CoEs and support Operational governance for his/her pillar
Support issue resolution along with CoEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically
Provide a continuous improvement focus and support HR CoEs to improve core HR processes
Coordinate optimization and updates to HRSC processes (methods & procedures)
Drive and support vendor governance and best practices including service level management, contract management (renewal, invoice payments, spend optimization and relationship management).
Owner of Leave of absence processes, job aides, communication with multiple stakeholders and stay compliant with corporate policies
Provide acquisition due diligence & integration support through process expertise on specific LOA activities
Partner with CoEs across management levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific HR business processes
Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
Participates in special projects as they arise, including compliance reviews, audits, and supporting and state specific requirements.
Performs other duties as required
Required qualifications:
Bachelor's degree or equivalent experience
Experience with Leave of Absence management
Experience with Employer Benefits administration
Experience in managing metrics driven organization and services
Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment
Preferred qualifications:
Service delivery experience in business processes with additional third-party management experience
Understanding of the Value Improvement philosophy and lean business processes methodology
Demonstrated ability to work well in a team environment with a matrix structure
Experience with SuccessFactors HR Technology suite