Boston Scientific HR Operations Analyst II Benefits & LOA 

Canada, Ontario, Mississauga 

177014289

Canada-ON-Mississauga; Canada-ON-Toronto

Your responsibilities will include:

• Responsible for Benefits Administration and Leave of Absence Management within the HR Service Center operations. Key responsibilities will include but not be limited to:
  • Partner with Benefits CoE to monitor and manage escalations, via mailbox and OneConnect, and resolve issues directly with employees, or in conjunction with the HR Service Center.
  • Ensure HR Service Center services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements
  • Monitor the performance of HR Service Center operations delivered as per the service level agreements with CoEs and support Operational governance for his/her pillar
  • Support issue resolution along with CoEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically
  • Provide a continuous improvement focus and support HR CoEs to improve core HR processes
  • Coordinate optimization and updates to HRSC processes (methods & procedures)
• Drive and support vendor governance and best practices including service level management, contract management (renewal, invoice payments, spend optimization and relationship management).
• Owner of Leave of absence processes, job aides, communication with multiple stakeholders and stay compliant with corporate policies
• Provide acquisition due diligence & integration support through process expertise on specific LOA activities
• Partner with CoEs across management levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific HR business processes
• Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
• Participates in special projects as they arise, including compliance reviews, audits, and supporting and state specific requirements.
• Performs other duties as required
  

Required qualifications:

• Bachelor's degree or equivalent experience
• Experience with Leave of Absence management
• Experience with Employer Benefits administration
• Experience in managing metrics driven organization and services
• Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment
  

Preferred qualifications:

• Service delivery experience in business processes with additional third-party management experience
• Understanding of the Value Improvement philosophy and lean business processes methodology
• Demonstrated ability to work well in a team environment with a matrix structure
• Experience with SuccessFactors HR Technology suite