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Boston Scientific HR Operations Analyst II Benefits & LOA 
Canada, Ontario, Mississauga 
177014289

19.07.2024

Canada-ON-Mississauga; Canada-ON-Toronto


Your responsibilities will include:

  • Responsible for Benefits Administration and Leave of Absence Management within the HR Service Center operations. Key responsibilities will include but not be limited to:
    • Partner with Benefits CoE to monitor and manage escalations, via mailbox and OneConnect, and resolve issues directly with employees, or in conjunction with the HR Service Center.
    • Ensure HR Service Center services are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirements
    • Monitor the performance of HR Service Center operations delivered as per the service level agreements with CoEs and support Operational governance for his/her pillar
    • Support issue resolution along with CoEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically
    • Provide a continuous improvement focus and support HR CoEs to improve core HR processes
    • Coordinate optimization and updates to HRSC processes (methods & procedures)
  • Drive and support vendor governance and best practices including service level management, contract management (renewal, invoice payments, spend optimization and relationship management).
  • Owner of Leave of absence processes, job aides, communication with multiple stakeholders and stay compliant with corporate policies
  • Provide acquisition due diligence & integration support through process expertise on specific LOA activities
  • Partner with CoEs across management levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific HR business processes
  • Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
  • Participates in special projects as they arise, including compliance reviews, audits, and supporting and state specific requirements.
  • Performs other duties as required

Required qualifications:

  • Bachelor's degree or equivalent experience
  • Experience with Leave of Absence management
  • Experience with Employer Benefits administration
  • Experience in managing metrics driven organization and services
  • Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment

Preferred qualifications:

  • Service delivery experience in business processes with additional third-party management experience
  • Understanding of the Value Improvement philosophy and lean business processes methodology
  • Demonstrated ability to work well in a team environment with a matrix structure
  • Experience with SuccessFactors HR Technology suite