NetApp Support Account Manager 

India, Karnataka, Bengaluru 

175922947

Excellent written and verbal communication skills

Work hour requirements dependent on customer time zone alignment.

Strong Microsoft Office skills (Excel, PowerPoint …)

Proven ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.

In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or ability to obtain a plus.

Understand technical risks and supportability parameters.

Able to work as buddy for new hires, coach on standard job tasks.

• 5-8 years of relevant experience is preferred.

• A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required.

• Prior experience in a Support role, preferably with a customer success background would be desired.