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NetApp Support Account Manager India, Karnataka, Bengaluru 489000835
22.09.2024
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Job Requirements
- Excellent written and verbal communication skills
- Work hour requirements dependent on customer time zone alignment.
- Strong Microsoft Office skills (Excel, PowerPoint …)
- Proven ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.
- In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or ability to obtain a plus.
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment.
- Understand technical risks and supportability parameters.
- Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM.
- Able to work as buddy for new hires, coach on standard job tasks.
- Able to participate and contribute in cross-functional teams and subject matter expert teams.
- Able to participate/contribute to initiatives and training to develop an area of specialization
Education
- 3-6 years of experience is preferred.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required.
- Prior experience in a Support role, preferably with a customer success background would be desired.
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