Palo Alto Sr Director Hardware Quality Compliance Engineering 

United States, California 

17298570

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Enhance existing Quality Management strategies to elevate hardware product quality throughout the entire product life cycle.

• Serve as the primary representative of hardware quality in customer-facing meetings

• Establish and maintain regular communication channels with Account teams and customers based on field escalations.

• Proactively identify and address emerging hardware quality trends and customer concerns.

• Develop and implement feedback mechanisms with Customer Support to capture customer insights on product quality and incorporate them into continuous improvement initiatives.

• Drive continuous process improvement initiatives proactively, cultivating a culture of quality and innovation within the cross functional engineering teams.

• Collaborate closely with Customer Support and Design Engineering to address quality concerns, provide technical insights, and lead corrective actions.

• engagements, such as meetings and calls, ensuring alignment on quality standards and adeptly addressing customer feedback.

• Prepare and deliver succinct executive summaries and comprehensive reports on critical quality issues, product performance metrics, and ongoing improvement initiatives for senior management and stakeholders as required.

• Apply robust analytical skills and problem-solving techniques to lead effective resolution in technical product quality issues and enhance product reliability.

• Has been involved with process development, documentation and implementation of product reliability metrics and processes such DFMEA, PFMEA, MTBF, DVT, DfX, ORT, HALT, Reliability & Risk Assessment, Failure Analysis, Root Cause & Corrective Action

Your Experience

• Proven track record in senior leadership roles within hardware quality and compliance managing a team of engineers

• 5+ years of directly interfacing with customers to understand their quality-related concerns, acting as an advocate for customer needs within the engineering organization.

• Demonstrated success in driving continuous process improvement initiatives within hardware product development.

• Experience working closely with Customer Support and Design Engineering teams, with a focus on integrating quality considerations throughout the product life cycle.

• Proficiency in representing hardware quality in customer interactions, including handling customer calls and addressing hardware quality-related inquiries.

• Demonstrate effective hands-on leadership within the team and across multiple departments

• Has a proactive approach to driving operational excellence and efficiency within the quality and reliability processes.

• Responsible for effectively mentoring and developing a high-performing team.

• Analyze customer feedback and field data to identify trends and areas for improvement in product quality and reliability.

• Collaborate with Customer Support to develop effective communication strategies for addressing customer quality issues and providing timely updates.

• Translate customer quality requirements into actionable engineering specifications and test plans.
  

Qualifications

• Bachelor’s degree or higher in Engineering or related field required

• 7+ years progressive experience in a senior leadership role

• Excellent people management and communication skills, with the ability to lead and develop a high-performing team.

• Multidisciplinary technology knowledge

• Design for reliability processes and quality improvement methodologies

• Proficiency in providing clear and concise executive summaries and reports on key quality issues and initiatives.

• Willingness to travel when required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $211000 - $289000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.