EY Technology Associate - Baghdad 

Iraq, Baghdad Governorate, Baghdad 

171507052

You will provide meaningful contributions to team efforts to enhance departmental effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy end user and firm objectives. You will also anticipate technology support issues, and create solutions with appropriate consultation.

Your key responsibilities

• Assisting with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
• Assisting with or coordinating the repair of end user hardware and the reinstallation of software as necessary to resolve incidents
• Resolving complex incidents associated with firm standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical incidents to prevent future occurrences.
• Provide after-hours service for escalated issues from the Service Desk or supervisor
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
• Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting
• Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction
• Perform technical induction for new joiners and Trainings for business and internal team

Skills and attributes for success

• The ability to be able to identify, assess and advise on technical issues
• Networking with team members and other support teams to achieve the best results
• Being responsive and accountable for all things