You will provide meaningful contributions to team efforts to enhance departmental effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy end user and firm objectives. You will also anticipate technology support issues, and create solutions with appropriate consultation.
Your key responsibilities
- Assisting with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Assisting with or coordinating the repair of end user hardware and the reinstallation of software as necessary to resolve incidents
- Resolving complex incidents associated with firm standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical incidents to prevent future occurrences.
- Provide after-hours service for escalated issues from the Service Desk or supervisor
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
- Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting
- Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction
- Perform technical induction for new joiners and Trainings for business and internal team
Skills and attributes for success
- The ability to be able to identify, assess and advise on technical issues
- Networking with team members and other support teams to achieve the best results
- Being responsive and accountable for all things