Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Work with a group of Technical Writers focused on API payment product documentation
- Manage revisions to existing API documentation and create new API content
- Translate complex technical information into simple, accurate, engaging content that adapts to various audience
- Work closely with Product and Engineering across various teams to gain deep understanding of our products and services
- Partner with the client journey, product, engineering & marketing teams to enhance the Developer Experience Platform.
- Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- 6+ years of experience writing complete and complex technical content
- 2+ years of experience working with OpenAPI Specifications
- Previous experience with content authoring tools
- Ability to read and interpret YAML, JSON and Markdown
- Understand user experience and content optimization principles across channels
- Superb written communication skills, with strong attention to detail and accuracy
- Strong collaboration skills and experience working in cross-functional teams
Preferred qualifications, capabilities, and skills
- Previous experience with new product launches and/or transformations of mission-critical payment platforms
- Previous experience in finance or payments
- Bachelor’s degree or equivalent experience