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JPMorgan Technical Writer Senior Product Associate - Payments United States, Florida, Tampa 107142301
24.04.2025
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Job responsibilities
- Partner with a team of Technical Writers focused on payment product documentation
- Create and maintain comprehensive technical developer guides, user manuals, installation guides, and other technical documents as needed
- Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements
- Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences
- Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents
- Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness
- Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time
- Stay current with industry trends and best practices in technical writing and documentation
- Participate in product development meetings to gain a deep understanding of new features and enhancements
- Provide feedback and suggestions for improving current content and develop innovative methods for improvement
Required qualifications, capabilities, and skills
- 3+ years of experience writing complete and complex technical content.
- Superb written communication skills, with strong attention to detail and accuracy.
- Firm understanding of SDLC/PDLC (systems/product development lifecycle).
- Previous experience in using authoring tools to create documentation.
- Understand user experience and content optimization principles across channels.
- Strong collaboration skills and experience working in cross-functional teams.
- Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content.
- Ability to read and interpret YAML, JSON and Markdown.
- Ability to work on multiple projects simultaneously after prioritizing the tasks.
Preferred qualifications, capabilities, and skills
- Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.
- Previous experience in finance or payments.
- Previous experience in software development.
- Previous experience with new product launches and/or transformations of mission-critical platforms.
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