JPMorgan API Technical Product Associate - Payments Senior 

United States, Florida, Tampa 

171194191

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Work with a group of Technical Writers focused on API payment product documentation
• Manage revisions to existing API documentation and create new API content
• Translate complex technical information into simple, accurate, engaging content that adapts to various audience
• Work closely with Product and Engineering across various teams to gain deep understanding of our products and services
• Partner with the client journey, product, engineering & marketing teams to enhance the Developer Experience Platform.
• Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time
  

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• 6+ years of experience writing complete and complex technical content
• 2+ years of experience working with OpenAPI Specifications
• Previous experience with content authoring tools
• Ability to read and interpret YAML, JSON and Markdown
• Understand user experience and content optimization principles across channels
• Superb written communication skills, with strong attention to detail and accuracy
• Strong collaboration skills and experience working in cross-functional teams
  

Preferred qualifications, capabilities, and skills

• Previous experience with new product launches and/or transformations of mission-critical payment platforms
• Previous experience in finance or payments
• Bachelor’s degree or equivalent experience