Red hat Customer Success Executive 

Canada, Quebec 

170405114

What you will do

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures, to achieve their desired objectives.

• Orchestrate the execution of customer success plans with discrete initiatives to achieve customers’ desired outcome by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).

• Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan key deployment timelines and milestones.

• Be the Voice of the Customer, share insights and best practices, connect with appropriate Red Hat teams.

• Involve the right resources to address and remove technical blockers to adoption.

• Assess the customer’s knowledge and adoption level with Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.

What you will bring

• Bilingual fluency in French and English

• 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.

• Experience with technical project planning and execution management.

• Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption.

• Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.

• Ability to independently facilitate consultative-type customer facing engagements.

• Experience with DevOps and agile concepts, application development and deployment tools.

• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.