Honeywell Customer Success Manager 

Canada 

900496804

KEY RESPONSIBILITIES:

• 50% Customer health and retention; You will monitor your accounts’ health and proactively identify and mitigate churn risk, and function as a voice of the customer and provide feedback on how our solutions can better serve our customers.
• 45%Customer success/ customer value realization; You will be involved in the entire customer lifecycle from pre-sales, on-boarding / pilot through the duration of the subscription period, work with our customers to define how they view success, measure those outcomes, develop a delivery plan, and train and partner with the Service teams to meet and exceed those targets, assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams, and develop and constantly improve processes to engage customers and provide recurring value while working in close collaboration with sales for sales support, negotiation support, and renewals with existing customers
• 5% Lead generation and partnership with sales; You will own multiple customer relationships to retain and grow revenue, maintain a deep understanding of our solutions and communicate with customers about the most relevant features/functionality for their specific business needs, partner with Regional Honeywell Connected Enterprise & HBS Operations to drive adoption and onboarding of Honeywell Digital initiatives, identify the right business use cases where future offerings can be applied and work with sales to capture these high quality leads
  

YOU MUST HAVE

• Minimum of 5 years of experience with thorough knowledge of Service type of business and or customer success processes.
• Minimum of 5 years experience working in a multi-national, matrixed organization.
• Fluent in verbal and written English business communication.
• Intermediate Experience PowerPoint and Excel Skills

WE VALUE

• Bachelor’s degree in business, Technology, or another related field
• Customer Facing experience
• Experience with SFDC
• Experience with SAP
• Additional languages an advantage

• JOB ID: HRD230423
• Category: Customer Experience
• Location: 4411 6 Street Southeast,Calgary,Alberta,T2G 4E8,Canada
• Exempt