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SAP Consumption CoE Public Cloud Billing Specialist 
Argentina, Autonomous City of Buenos Aires, Buenos Aires 
170068403

12.09.2024

What you´ll do:

  • Be dedicated point of contact for both external and internal customers for consumption related topics
  • Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records
  • Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)
  • Process support requests across L1, L2 and L3 support levels to final resolution
  • Dispatch complicated cases to L2/L3 support
  • Answering of internal/external customer queries within agreed Service Level Agreements
  • Propose improvements for processes and drive efficiency in the team
  • Actively contribute to complex cases resolution
  • Create and maintain cluster specific SOP database / Support knowledgebase
  • Owning communication to customers end-to-end

What you bring:

  • Experience with SAP systems is preferable but not essential
  • Knowledge on process management and equivalent are a plus
  • Analytical and problem-solving skills with a strong focus on high-quality results
  • Intrinsically motivated, willing to learn and to support team colleagues enthusiastically
  • Enjoy working in an agile, fast-changing environment
  • Team player, positive attitude and open to feedback
  • Dedicated to customer success with a strong customer focus
  • Excellent verbal and written communication skills in English language

Work Experience:

  • University Degree is a plus, but not mandatory.
  • Good level of basic Support/Finance knowledge
  • 2-3 years related experience an advantage.
  • Knowledge of SAP support modules and CRM is an advantage
  • Ability to work with globally distributed cross-functional teams
  • Proven track record of execution capabilities for complex topics
  • Proven ability to quickly become an expert in a specific topic while not losing track of the big picture