SAP Consumption CoE Public Cloud Billing Specialist 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

170068403

What you´ll do:

• Be dedicated point of contact for both external and internal customers for consumption related topics
• Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records
• Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)
• Process support requests across L1, L2 and L3 support levels to final resolution
• Dispatch complicated cases to L2/L3 support
• Answering of internal/external customer queries within agreed Service Level Agreements
• Propose improvements for processes and drive efficiency in the team
• Actively contribute to complex cases resolution
• Create and maintain cluster specific SOP database / Support knowledgebase
• Owning communication to customers end-to-end

What you bring:

• Experience with SAP systems is preferable but not essential
• Knowledge on process management and equivalent are a plus
• Analytical and problem-solving skills with a strong focus on high-quality results
• Intrinsically motivated, willing to learn and to support team colleagues enthusiastically
• Enjoy working in an agile, fast-changing environment
• Team player, positive attitude and open to feedback
• Dedicated to customer success with a strong customer focus
• Excellent verbal and written communication skills in English language

Work Experience:

• University Degree is a plus, but not mandatory.
• Good level of basic Support/Finance knowledge
• 2-3 years related experience an advantage.
• Knowledge of SAP support modules and CRM is an advantage
• Ability to work with globally distributed cross-functional teams
• Proven track record of execution capabilities for complex topics
• Proven ability to quickly become an expert in a specific topic while not losing track of the big picture