SAP Consumption CoE Public Cloud Billing Specialist 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

840485397

What you'll do:

• Be dedicated point of contact for both external and internal customers for consumption related topics;
• Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records;
• Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk);
• Process support requests across L1, L2 and L3 support levels to final resolution;
• Dispatch complicated cases to L2/L3 support;
• Answering of internal/external customer queries within agreed Service Level Agreements;
• Propose improvements for processes and drive efficiency in the team;
• Actively contribute to complex cases resolution;
• Create and maintain cluster specific SOP database / Support knowledgebase;
• Owning communication to customers end-to-end.

What you bring:

• Experience with consumption-based billing models is mandatory;
• Experience with SAP systems is preferable but not essential;
• Knowledge on process management and equivalent are a plus;
• Analytical and problem-solving skills with a strong focus on high-quality results;
• Intrinsically motivated, willing to learn and to support team colleagues enthusiastically;
• Enjoy working in an agile, fast-changing environment;
• Team player, positive attitude and open to feedback;
• Dedicated to customer success with a strong customer focus;
• Excellent verbal and written communication skills in English language.

Work Experience:

• University Degree is a plus, but not mandatory;
• Good level of basic Support/Finance knowledge;
• 2-3 years related experience an advantage;
• Experience working with Cloud processes is preferred;
• Knowledge of SAP support modules and CRM is an advantage;
• Ability to work with globally distributed cross-functional teams;
• Proven track record of execution capabilities for complex topics;
• Proven ability to quickly become an expert in a specific topic while not losing track of the big picture.

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