Capital One Workforce Development Program Manager - 

United States, Virginia, Richmond 

168270042

Workforce Development Program Manager - Customer Facing Associate Mobility Program (CFAM)

ABOUT THE ROLE

Key Responsibilities:

• Collaborate with partners to improve processes and to deliver better program experiences for all involved

• Build relationships and collaborate with key stakeholders on program strategy

• Leverage data and insights to measure program impact and identify opportunities to drive improvements

• Manage demand planning cycle, including timelines and role trackers

• Manage team touchpoints with program associates and support ecosystem, including office hours and regular check-ins

• Manage processes, communications, and stakeholder relationships across the lifecycle of the program for 2 cohorts yearly

• Identify impediments and mitigation strategies even to the extent of pushing prioritization and highlighting trade offs

• Contribute collaboratively to the team and navigate and influence the organization; specifically partnering with Learning and Development, Diversity Recruiting and other enterprise partners

• Contribute to broader Workf

The ideal candidate should possess:

• Ability to function in a complex, ambiguous environment with many stakeholders and priorities - ability to multi-task is a MUST

• Strong attention to detail and results oriented, ability to meet objectives and handle multiple deadlines and priorities, communicate tradeoffs, provide solutions for identified problems

• Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences. Ability to think ahead on communication needs, strategy and roll out to keep all parties informed and organized

• Excellent written, verbal, and presentation skills

• Must have the ability to work autonomously with minimal supervision but overall collaborative and positive team player

• Ability to influence and drive results in a fast-paced environment

• Ability to to think both operationally and strategically

• Demonstrate good judgment and sensitivity, with a variety of different audiences

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience managing development or cohort-based programs

• At least 4 years of experience in Human Resources, Corporate Social Responsibility OR Non-profit Advocacy

• At least 4 years of experience in Google G Suite applications

Preferred Qualifications:

• Bachelor's Degree or military experience

• 2+ years of experience in People Management

• 3+ years of experience in Program Management or Project Management

• Demonstrates a proven track record of excellent program management and delivery, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

McLean, VA: $126,700 - $144,600 for HR Specialist Richmond, VA: $115,200 - $131,500 for HR SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.