Microsoft Technical Support Engineer 

Taiwan, New Taipei, New Taipei 

16658601

Responsibilities

• andmeet SLAs

• Own, troubleshoot and solve customer various technical issues such as coding, performance, network related

• e.g.

• cases that require escalation (either technically or strategically)

• Create andmaintainincident management requests to product group or engineering group

• Contribute to case deflection initiatives,automation,

• Provide ramp activities, knowledge sharing, technicalcoaching,and mentoring

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

• Lead orparticipatein building communities with peer delivery

Qualifications

• Minimal 3 years Customer Support or Cloud Application Developmentor similar roles

• xperience in three or more of the followingsis preferred or plus

• Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc.

• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems,determineroot cause and develop solutions

• Have experiencein one or more programming language: C#, C++, Java, Python, Node.js

• Workable oral and written English communication

Experience in one or more of these areas desirable

• Troubleshooting skills in Network and DNS is a plus
• Familiar with Web server such as IIS is a plus
• Familiar with packet sniffers: Fiddler, Network Monitor or Wireshark, Message Analyzer

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
• Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
• Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
• Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
• Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.