KLA Technical Support Engineer 

Germany, Saxony, Dresden 

165460898

Responsibilities:

• Provide direct technical service and support for our fab defect inspection products for customers Germany, Austria, and Switzerland and other countries either remote or direct.
• Understand customer problem statements, analyze data, and provide plan of actions.
• Perform breakdown repairs and maintenance at customers’ sites with rapid response where necessary.
• Prepare with customers site planning and check and verify install requirements are met prior to system installation.
• Install and/or upgrade of purchased products for the European customers.
• Perform conformance testing of tools according to procedures of installed tools at customer ‘s site.
• Train and instruct user in basic operation and maintenance our products.
• Work with other cross-functional groups (Engineering, Manufacturing, Applications, and Service) to discuss technical issues in details and host meetings to establish owners, action items, and dates.
• Communicate installation status to team.
• Be available to travel within the region and occasionally worldwide to support escalated issues onsite.
• Document and report installation or quality non-conformances through a remote database management system.
• Provide technical input to the sales team for future business development.

Requirements:

• A university degree in engineering or natural sciences, a degree as a technician or a completed technical apprenticeship.
• Hands-on experience troubleshooting systems with mechanical, optical, pneumatic, and electronic components is preferable.
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems.
• Strong interpersonal and self-management skills
• Fluent in English
• Strong written and verbal communication skills
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• Travel requirements up to 30% with mainly domestic and occasionally international travel.
• A current and valid driving license
• Valid working permission within the EU
• No visa or other restriction preventing travel in the USA or EU

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years