PNC Strategy & Planning Mgr Sr Conversational AI 

United States, Ohio 

161632472

In this role, you will be responsible for managing the conversational AI product strategy and implementation at the bank. This includes virtual assistant, voice assistants chatbots, IVR, search, and generative AI.Skills include:
- Communicate to executive audience
- Facilitate multiple stakeholders (Operations, Risk, Security, Tech, Legal, etc.)
- Industry / market research
- Vendor relationship management
- Technology POT / POC assessment
- Building & implementing virtual assistants
- Kore.AI experience (ideal)
Job Description

• Directs strategic planning team to execute initiatives, including analysis, oversight and support for solution development.
• Identifies strategic opportunities that add value to the business and to achieve business goals.
• Defines and oversees the resources for each assigned strategic initiative. Manages the overall strategic initiative to help ensure revenue, expense and other business objectives are met. May define, monitor and use service metrics to assess performance.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Builds winning teams by providing effective leadership, management and development of employees.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Branding, Change Management, Creative Process, Design Thinking, Influencing Others, Innovation, Machine Learning, Strategic Planning, Taking InitiativeRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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