Akamai Help Desk Specialist - Office 

United States 

161590277

As a Helpdesk Specialist, you will be part of Enterprise Infrastructure Services who support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations

As a Help Desk Specialist, you will be responsible for:

• Providing world-class support to customers in-person at Solution Centers and over live chat, ticket and phone channels
• Providing support to peers in order to craft the best solution for our global customers
• Being able to utilize resources and hunt down solutions to complex problems
• Working with Senior Solution Specialists on presenting complete solutions to our customers' technical and functional needs
• Ensuring accurate and secure inventory management practices are followed to ensure compliance
• Providing actionable and in-the-moment feedback to your teammates to improve our
  quality of service delivered

Do what you love

To be successful in this role you will:

• Have 5 years of software and hardware troubleshooting, upgrading and repairing; desktops, laptops, and associated hardware
• Be naturally curious, passionate about problem solving and constantly adapting and learning new things
• Be able to work 3 days in the Cambridge, MA HQ's.
• Maintain a clean, safe, and efficient workspace both back and front of house
• Show a genuine passion for outstanding customer service
• Be able to re-prioritize and adapt to a fast-moving environment
• Demonstrate great time management skills

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.