Red hat Telco Operations Manager 

South Korea, Seoul 

161134953

What you will do

• Develop relationships with key business, technology and operations stakeholders and become an expert on customer implementations by understanding their top business goals and priorities

• Provide advice and guidance to customers about their use of current and future Red Hat offerings

• Contribute to the development of repeatable methodologies and tools designed to scale. Designing and scoping delivery projects as well as leading consulting teams through successful customer pilot and production deployments

• Define and deliver key business analytics and metrics packages to internal stakeholders

• Provide delivery escalation management, serving as an escalation point for issues beyond project team authority; resolve conflicts involving project priorities, resources, or contractual issues with customers

• Create customer engagement plans and keep the documentation on customer environments updated

• Engage with Red Hat’s product engineering teams to help develop solutions patterns, based on customer engagements as well as personal experience, that promote platform adoption

• Engage with Red Hat’s field teams, customers, and partners to ensure a positive Telecommunications NFV experience and a successful outcome resulting in long-term enterprise success

• Travel, as necessary, to visit customers and attend events

What you will bring

• Proven track record of working in a support, development, engineering, services or quality assurance (QA) organization

• Knowledge of one or more Communications Service Provider markets

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Specific knowledge in Mobile (5G, 4G, 3G, 2G) and/or Fixed networks (network architectures, service models, service provisioning)

• Proven ability to work seamlessly with distributed cross-functional teams to achieve success on behalf of customers

• Outstanding written and verbal communication skills to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with focus on detail

• Willingness to travel to client locations when needed.

• Demonstrated passion for Open Source, software, tooling, and automation.

• Proven ability to work seamlessly with distributed cross-functional teams to achieve success on behalf of customers.

• Experience with SLAs & KPI/Metrics

Desired skills:

• Strong Knowledge of Telecommunication business processes related to BSS and OSS operations (eTOM, FrameworX, ITIL)

• Familiarity with technologies like Open VSwitch, OpenFlow, OpenStack, Kubernetes, Docker, etc.

• Outstanding verbal and written communication skills

• Solutions mentality in an environment with multiple products and services.

• Experience with Red Hat products, in depth knowledge a plus

• Degree in Electrical, Telecommunications or other network-related Engineering, or equivalent Industry certification (CCNP, JCNP, etc)

• Multiple years of industry experience, preferably in the Telecommunications industry