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What you will do
Develop relationships with key business, technology and operations stakeholders and become an expert on customer implementations by understanding their top business goals and priorities
Provide advice and guidance to customers about their use of current and future Red Hat offerings
Contribute to the development of repeatable methodologies and tools designed to scale. Designing and scoping delivery projects as well as leading consulting teams through successful customer pilot and production deployments
Define and deliver key business analytics and metrics packages to internal stakeholders
Provide delivery escalation management, serving as an escalation point for issues beyond project team authority; resolve conflicts involving project priorities, resources, or contractual issues with customers
Create customer engagement plans and keep the documentation on customer environments updated
Engage with Red Hat’s product engineering teams to help develop solutions patterns, based on customer engagements as well as personal experience, that promote platform adoption
Engage with Red Hat’s field teams, customers, and partners to ensure a positive Telecommunications NFV experience and a successful outcome resulting in long-term enterprise success
Travel, as necessary, to visit customers and attend events
What you will bring
Proven track record of working in a support, development, engineering, services or quality assurance (QA) organization
Knowledge of one or more Communications Service Provider markets
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Specific knowledge in Mobile (5G, 4G, 3G, 2G) and/or Fixed networks (network architectures, service models, service provisioning)
Proven ability to work seamlessly with distributed cross-functional teams to achieve success on behalf of customers
Outstanding written and verbal communication skills to convey complex information to customers clearly and concisely
Competent comprehension of enterprise architecture and strategic business drivers
Ability to manage multiple issues and projects with focus on detail
Willingness to travel to client locations when needed.
Demonstrated passion for Open Source, software, tooling, and automation.
Proven ability to work seamlessly with distributed cross-functional teams to achieve success on behalf of customers.
Experience with SLAs & KPI/Metrics
Desired skills:
Strong Knowledge of Telecommunication business processes related to BSS and OSS operations (eTOM, FrameworX, ITIL)
Familiarity with technologies like Open VSwitch, OpenFlow, OpenStack, Kubernetes, Docker, etc.
Outstanding verbal and written communication skills
Solutions mentality in an environment with multiple products and services.
Experience with Red Hat products, in depth knowledge a plus
Degree in Electrical, Telecommunications or other network-related Engineering, or equivalent Industry certification (CCNP, JCNP, etc)
Multiple years of industry experience, preferably in the Telecommunications industry
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