Rapid7 Senior UX Technical Writer 

United Kingdom, Northern Ireland, Belfast 

155555858

You’ll work hand-in-hand with:

• UX Content, UX Design, and UX Research partners to craft content experiences end-to-end that guide our customers to achieve their outcomes.

• Product Management and Go-To-Customer experts to identify and balance business goals, and end-to-end content experiences that expand product knowledge for our internal and external stakeholders.

• Research, Support, and Customer Success to understand how our customers actually use and deploy our products in the real world.

• Visual Design and UX Engineering to work within and contribute to our design system, and ensure necessary content elements and editorial guidelines are available to PM, UX, and engineering partners.

• Software Engineering with direct partnership and collaboration on technical details to understand what needs to be documented, how, at what granularity, and by which medium.

In this role, you will:

• Lead and own large-scale content development projects (identify requirements, research needs, plan content, track work, execute, communicate updates, and iterate based on feedback).

• Mentor other UX writers and UX Content Designers, sharing relevant experience and providing meaningful and productive feedback.

• Serve as the go-to expert for product capability and usage questions.

• Contribute to strategic planning with partners, advocate proactively for the right content experience, and articulate the ROI of effective content.

• Strategically engage design, engineering, PXE, and research partners.

• Lead discussions for writing and content design standards and actively contribute to the Writing Style Guide.

• Design engaging learning experiences, including in-product walkthroughs, help documentation, infographics, multimedia content (including videos), and more.

• Provide holistic oversight for help content and provide recommendations based on industry best-practices.

• Engage and collaborate with stakeholders to encourage a content-as-a-priority approach.

• Be a positive, supportive, kind, and thoughtful member of the Rapid7 community. .

The skills you’ll bring include:

• Excellent written and oral communication skills.

• An obsession with grammar and writing rules.

• A research-driven approach to content design.

• Strong project management skills.

• The right mix of technical knowledge, writing skills, and analytical skills to deliver awesome content experiences.

• Experience working with GitHub, JIRA, Markdown, Pendo, Figma, Miro.

• Knowledge of information architecture and how it relates to in-product and documentation experiences.

• Experience incorporating competitive analyses into your work.

• Excellent graphic design and data visualization skills.

• A passion for technology and desire to learn about it.

• Experience working directly with cross-functional teams, including product management, marketing, experience design, and software development.

• The ability to be a team player, and bring together cross-functional roles to reach valuable, high quality, feasible content experiences together

• The tenacity, humor, and people skills to work with and obtain information from a wide variety of team members.

• A desire to help others and lift teammates up.

And finally, it’d also be extra nice if you have the following education and experience:

• BA/BS degree in Psychology, Human Factors, Communications, Computer Science, a related field, or equivalent practical experience.

• 5-7 years of relevant experience as a UX Content Designer. That being said, the path to a career in UX is often filled with turns and twists. If you’re a UX writer with a couple years of experience under your belt and have past experience as a marketing writer, UX designer, or in another tech-related field, we invite you to apply!