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Apple Service Process Engineer AppleCare Engineering United States, California, Sunnyvale 15477564
08.06.2025
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AppleCare Service Process Engineers provide end to end manufacturing repair processes for all Apple products. This role focuses on new product manufacturing repair process design, which incorporates: diagnostics, repair, assembly, key parameters, process setup, and process validation. You will be identifying manufacturing equipment, automation, strategic R&D, diagnostics, test and repair needs for the organization.In this highly transparent technical lead role, you will be working with multi-functional teams and vendors. You will need to demonstrate your ability to combine knowledge of reparability, assembly, diagnostics and manufacturing process/process controls and deliver results on a tight timeline.- Develop and detail outstanding repair processes to meet all Apple design and operational requirements - Manages, develops and documents processes including all parameters, and secondary operation requirements to meet defined specifications - Executive level status reports including BRR (build readiness review), and NPR (New Product Review)- Drive lessons learned into process designs and use predictive methods to anticipate and avoid issues early
- BS or equivalent experience in engineering field (industrial, manufacturing, or mechanical preferred).
- 5+ years prior product development experience in project management.
- Strong hands-on mechanical ability.
- Excellent project management skills to lead all aspects of project timelines, plans, budgets, prioritization, scope, and definition.
- Experience leading projects of all sizes, including large, sophisticated, cross- functional initiatives.
- Excellent negotiation and conflict management skills in addition to the ability to deal efficiently with ambiguity.
- Experienced in data driven decision making and confirmed critical thinking capabilities.
- Communicate clearly and concisely with peers, business partners, technical staff, and leadership via appropriate medium: verbal/written/presentation.
- Strong analytical and problem-solving skills with excellent interpersonal and multitasking skills.
- Experience developing process definition documentation (SOPs, work instructions, etc.).
- 5% International Travel
- 20% Domestic Travel
- 75% On-Campus
- 5+ years of experience developing and implementing repair solutions including definition, qualification, and deployment for consumer electronics.
- Experience developing repair or NPI process flows/requirements, authoring engineering specifications, and defining process validation requirements that are visually clear and concise.
- Excellent understanding of system architectures for phone and computer products.
- Experience in production control processes, data analysis, confirmed statistical skills.
- Familiarity and experience interpreting Engineering Spec documentation and parametric data collection.
- Coding / scripting skills is a plus (C / C++, Python, Perl, Unix, etc).
- Strong skills in Excel, JMP, MiniTab.
- Exposure to electronic manufacturing partner supplier management in some capacity.
- Experience working with multi-functional teams including but not limited to, product development, project management, contract manufacturers, and field repair technicians.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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